During the entire onboarding process, you’ll have complete visibility into project progression and completion via a third-party project management software. This allows you to see where you are in the process, and who is accountable for each step.
During onboarding you’ll be assigned a dedicated project manager and onboarding specialist who oversees the rigorous process and is supported by our engineering team. If you’re also migrating your email marketing platform to WhatCounts, you’ll be assigned a Technical Account Manager and have access to our Delivery Services Team who will work with you on key initiatives, such as:
We mark WARP10Ⓡ complete only when we have final sign-off from you during the validation phase. We know that the devil-is-in-the-details and know where those details are. Bottom line: the job isn’t done until the data is right and we’ll work to make sure everything is hooked up correctly and reporting accurately.