How to Whitelist Emails

WhatCounts wants to help make sure your emails are getting delivered to you! In order to help ensure proper delivery of emails to your inbox, you can add senders of legitimate emails to your Whitelist, also called the Approved or Safe Sender list. Click below to view instructions on how to do whitelist emails for several popular Internet Service Providers and email companies.

*Note that we are not an email client like Gmail or Outlook. We send emails for customers through our platform. This guide is designed to help you keep emails from being moved to the spam folder.

Web-based Clients Desktop Clients Mobile Clients
Set up AOL mail. AOL Mail
1. Click Contacts in the right toolbar.
2. Click Add Contact.
3. Enter [wlemail] and additional information if you wish.
4. Click Add Contact button in the popup to finish.
How to set up Comcast mail. Comcast
1. Click Preferences from the menu.
2. Click Restrict Incoming Email.
3. Click Yes to Enable Email Controls.
4. Click Allow email from addresses listed below.
5. Enter [wlemail] you want to whitelist.
6. Click Add.
7. Click Update to finish.
How to set up Earthlink mail. Earthlink
1. Click Address Book.
2. Click Add Contact.
4. Save WhatCounts as a contact.
5. Click save.
How to set up Gmail. Gmail
1. Open an email from the sender that you want to whitelist.
2. Click on the little down-pointing-triangle-arrow next to “reply.”
3. Click Add [wlemail] to contacts list to finish.
Set up Mobile Me. Mobile.me
1. Click [wlemail] in the header of the message you’re viewing.
2. Click Add to finish.
Set up Netzero. NetZero
1. Click the Address Book tab on the top menu bar.
2. Click Contacts.
3. Click Add Contact.
4. Enter [wlemail] and additional information if you wish.
5. Click Save to finish.
Set up Yahoo. Yahoo! Mail
1. Open the email message from the sender you want to add to your address book.
2. Click Add to contacts next to [wlemail].
3. On the Add Contact popup, add additional information if needed.
4. Click Save to finish.
Set up Windows Live. Windows Live Hotmail
1. Open an email from the sender that you want to whitelist.
2. Click Add to contacts next to [wlemail] to finish.
Set up Microsoft Office. Microsoft Outlook 2003
1. Open the email message from the sender you want to add to your address book.
2. Right-click Click here to download images in the gray bar at the top of the message.
3. Click Add Sender to Senders Safe List to finish.
Set up Microsoft Outlook. Outlook 2007
1. Right-click on the email you received (in the list of emails).
2. Click Junk E-mail.
3. Click Add Sender to Safe Senders List to finish.
Set up Microsoft Outlook. Outlook 2010
1. Click the Home tab.
2. Click Junk.
3. Click Junk E-mail Options.
4. Click Safe Senders.
5. Click Add.
6. Enter [wlemail] and additional information if you wish.
7. Click OK to finish.
Set up Mac Mail. Mac Mail
1. Click Address Book .
2. Click File.
3. Click New Card.
4. Enter [wlemail] and additional information if you wish. .
5. Click Edit to finish
Set up Mozilla Thunderbird for Mac. Mozilla Thunderbird for PC
1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter [wlemail] and additional information if you wish.
5. Click OK to finish .Mozilla Thunderbird for Mac
1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter [wlemail] and additional information if you wish.
5. Click OK to finish
Setting it up in Apple. iOS Devices – iPad, iPhone, iPod Touch1. On any message, tap the sender and add to either a new contact or an existing contact:The Apple set up screen
Setting it up in Android. Android Devices – Samsung, Google Nexus, others1. In the default email client, touch the picture of the sender.
2. Click OK to add to contacts.Snapshot of an Android phone.